PAIA Manual

Last Updated: 2025/11/15

In accordance with the Promotion of Access to Information Act (PAIA), Act 2 of 2000 and the Protection of Personal Information Act (POPIA), Act 4 of 2013.

1. Introduction

This PAIA Manual provides information on how individuals may request access to records from “Verity Consulting (PTY) LTD” trading as “Tax Shop Potchefstroom” (“the Company”). The Manual also outlines the types of records held and the process for requesting access in terms of Section 51 of PAIA.

The purpose of this Manual is to comply with PAIA and to facilitate requests for information.

2. Company Information

Company Name:Verity Consulting (PTY) LTD trading as “Tax Shop Potchefstroom”
Registration Number: 2025/727610/07
Registered Address: 11 Frederick Street, Baillie Park,Potchefstroom, North West, 2531,South Africa
Postal Address: 11 Frederick Street, Baillie Park,Potchefstroom, North West, 2531,South Africa
Email: rene.loest@taxshop.co.za
Telephone: +27 78 246 5530
Website: https://taxshoppotch.co.za/
Information Officer: René Loest

3. Information Officer Responsibilities

The Information Officer is responsible for:

  • Ensuring compliance with PAIA and POPIA

  • Handling all information access requests

  • Managing data protection processes

  • Responding to complaints and queries

4. PAIA Guide (Information Regulator)

A copy of the PAIA Guide is available on the Information Regulator’s website:
https://www.justice.gov.za/inforeg/

5. Categories of Records Held

5.1 Records Automatically Available

  • Company profile and services

  • Marketing materials

  • Website information

  • Public statements/reports

5.2 Records Available Upon Request

  • Financial records

  • Tax and compliance documents

  • Client files and working papers

  • Payroll and HR records

  • Business registration and CIPC documents

  • Policies and procedures

  • Agreements and contracts

  • Accounting, auditing, and advisory working files

5.3 POPIA – Personal Information Held

We process personal information relating to:

  • Clients

  • Employees

  • Suppliers

  • Directors

  • Website visitors

Categories of personal information include:

  • Names & contact details

  • Financial information

  • Company data

  • Tax records

  • Accounting documentation

  • Banking details

  • Payroll information

  • Regulatory compliance documentation

6. Purpose of Processing Personal Information

Personal information is processed for:

  • Providing financial/accounting/advisory services

  • Tax submissions and compliance

  • Payroll services

  • Business registrations

  • Legal and regulatory obligations

  • HR and employment purposes

  • Invoicing and billing

  • Communication with clients

7. How to Request Access to Information

Requests must be submitted using Form 2 (Regulations to PAIA) and addressed to:

Email: rene.loest@taxshop.co.za
Subject: PAIA Access Request – [Applicant Name]

Requirements:

1. Clear description of the record requested

2. Proof of identity

3. Payment of the prescribed fee (if applicable)

4. Specify form of access required

8. Grounds for Refusal

We may refuse access to:

  • Third-party confidential information

  • Personal information of another individual

  • Commercially sensitive information

  • Records protected by attorney-client privilege

  • Information that may pose a security risk

9. POPIA Compliance Summary

We implement safeguards to protect personal information, including:

  • Secure data storage

  • Access control

  • Encryption where applicable

  • Staff confidentiality agreements

  • Regular policy reviews

10. Availability of Manual

This Manual is available:

  • On our website

  • In PDF upon request

  • At our registered office